Privacy Policy

Scope and responsibility

This Privacy Policy applies when you visit oakverelle.com, place an order, contact customer support or otherwise interact with Oakverelle™. Guangzhou Haohuan Trading Co., Ltd. is responsible for the store’s handling of personal information as described here.

Information we collect

We may collect identifiers and contact details; billing, shipping and transaction information; account and customer-service communications; device, browser, IP address, cookie and usage information; shopping events such as product views, searches, cart activity and purchases; and preferences or information you choose to provide.

How information is collected

Information can come directly from you, automatically through cookies and similar technologies, from Shopify and payment or fulfillment partners, and from advertising, analytics, fraud-prevention or customer-support providers.

How we use information

• Process payments, fulfill orders and provide tracking and customer service.
• Maintain the storefront, remember preferences and improve performance.
• Protect customers, prevent fraud and secure the store.
• Measure marketing, personalize advertising where permitted and understand campaign performance.
• Comply with law, enforce terms and resolve disputes.

Service providers and advertising partners

We may disclose information to Shopify, payment processors, carriers, fulfillment providers, cloud and security vendors, analytics providers, customer-service vendors, professional advisers, authorities where legally required, and advertising partners when enabled.

For advertising purposes, third parties may collect, receive, use or share identifiers, device and browser information, online activity, shopping events, transaction information, contact information or approximate location information, subject to applicable law and user choices.

Cookies, consent and opt-out controls

We use necessary cookies for store operation and may use optional analytics or advertising technologies. Where required, optional technologies will not be activated until you make a choice through the website’s consent mechanism. You can accept, reject or manage non-essential categories and may withdraw consent through the available privacy or cookie controls. Browser settings can also restrict cookies, but some features may not function correctly.

We honor applicable legal opt-out requirements and recognized preference signals where required. Choices can be device- and browser-specific.

Your privacy choices

Depending on your location, you may have rights to request access, correction, deletion or portability; obtain information about processing; withdraw consent; or opt out of targeted advertising and certain sales or sharing. Requests may be sent to service@oakverelle.com. We may verify identity and retain information where legally permitted or required. Authorized agents may be required to provide proof of authority.

Retention, security and international processing

We retain information only as reasonably necessary for the purposes described, including order records, legal obligations, disputes and fraud prevention. We use reasonable administrative, technical and organizational safeguards, but no transmission or storage system is completely secure. Providers may process information in countries different from your own, subject to applicable safeguards.

Children, changes and contact

The store is not directed to children, and we do not knowingly collect personal information from children in violation of applicable law. We may update this policy and will post the revised date on this page. Questions or requests may be sent to service@oakverelle.com.