Oakverelle™ · Pet Essentials
Contact Us
Clear support for products, orders, delivery, returns and privacy requests.
Last updated: October 22, 2026Customer Care
We are here to help.
Email is the preferred support channel because it lets us review order details and respond accurately.
Email: service@oakverelle.com
Phone: +86 156 8335 7680
Hours: 8:00 AM – 10:00 PM Daily
Before You Contact Us
Order help
Include your order number, checkout email and a concise description of the issue.
Delivery issue
Include tracking information, delivery address confirmation and relevant photographs when applicable.
Return or damage
Contact us within the applicable policy period before sending an item back. Do not return products without authorization.
Response and privacy requests
We aim to respond as promptly as reasonably possible during service hours. Complex order, carrier, payment or privacy requests may require additional verification. Never send full payment-card numbers or account passwords by email.
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