Frequently Asked Questions

Orders are processed and dispatched within 7 business days after successful payment confirmation. Business days exclude weekends and public holidays.

Standard U.S. transit normally takes 10–15 business days after dispatch. Carrier, weather, holiday and destination conditions can affect delivery.

Where tracking is available, tracking details are sent after dispatch. It can take time for the carrier to display the first scan.

Contact us as soon as possible. We cannot guarantee changes or cancellation after processing or dispatch begins.

Eligible items may be requested for return within 30 calendar days after confirmed delivery. Authorization is required before return shipment.

Approved refunds are normally processed within 5–10 business days. Your bank or card issuer may need additional time to post the credit.

Email service@oakverelle.com promptly with your order number, item details, packaging photographs and clear images of the issue.

Review the measurements, materials, intended use and care guidance shown on the relevant product page. Supervise pets where appropriate and discontinue use if a product becomes damaged.

Amounts shown at checkout include charges collected by Oakverelle™. Any duties, taxes or fees not collected at checkout may remain the customer’s responsibility where applicable.